服務業的滿意度調查問卷中,一般都會有「非常滿意」「滿意」「普通」「稍微不滿」「不滿」等選項,中間一定會有「普通」。
然而,我們在面對人際關係時,總會在無意識之間把對方歸類到「喜歡」或「討厭」。Facebook
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