Last night, I got frustrated and angry that I had to sit and cry to get it out after a long and almost pointless call to a crappy customer service rep (not saying they all are - just this one), followed by a call from the plumber with news I didn't want to hear.

I am the same way and I hate it cos it makes me feel weak but it's like crying is what my body does instead of punching someone

Yes! That's how I feel, too.