threaten to cancel?

I don't want to be a jackass to some unfortunate rando on the phone

Oh that's good

Different provider, but I usually have good luck with 'if this continues, I'm going to have to cancel'

Yeah, that.

I'm so fucking tired of having hours long back and forths that consist of several fancy ways of turning it off and on again

I literally just want to be able to play a few games of Overwatch without it lagging so much it's unplayable

what my mom would always do would be like "this isn't your fault obviously but this is ABSOLUTELY RIDICULOUS and NOT the way your company should treat its customers" etc

Yeah, no, just point out that you are paying for this service, the problem is persisting, and if it isn't fixed, you're going to have to cancel your service.

Okay, I'll dothat

there's literally only one competitor around here, but... lol I can try