10 minutes ago we had a problem with our land and I opened the live chat and Vix Linden was on the support line. I told him we might be experiencing a problem with our sim.

Literally within 2 minutes he was in our land looking at the issue. 2 minutes.

Another case:
On a SUNDAY, I requested a change on my land and it was fulfilled within 4 hours.

I am not sure if Linden Lab are putting more resources into their service lately, but I am seeing it and it is making me one very happy customer. Thank you. Never been so happy to be a premium member.

and another one, when we had a problem with our group SophHarlowSL asked on live chat for them to take a look and a linden was in the chat within minutes, taking a look at the problem

that's awesome

BlueberryMishi: yes! super fast service.

It seems to me that Ebbe has really put the Lab on track!