Elf of the Sun
2016-09-28T00:37:15.000Z
...well, now I'm cross. (annoyed)
latest #36
Elf of the Sun
2016-09-28T00:38:17.000Z
So, September 3rd, I place a costume order. Company I'd not used before, but it had what I wanted, so yay. FYI, not a cheap order, OK. I sprang for the good stuff.
Elf of the Sun
2016-09-28T00:39:09.000Z
It hjad some things for kiddo in it, and a good Ghostbusters costume for me. As in, the proton pack is not inflatable, it's a solid piece of equipment.
Elf of the Sun
2016-09-28T00:39:50.000Z
I am advised I will receive an email with the shipping info when it goes out. I receive this email on September 8th.
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Elf of the Sun
2016-09-28T00:41:19.000Z
It tells me it shipped on the 7th, and this is included in it:
Elf of the Sun
2016-09-28T00:41:52.000Z
Now, yes, my costume has an asterisk by it, but nothing indicating what the asterisk means. It says it shipped with that order.
Elf of the Sun
2016-09-28T00:43:41.000Z
I track the dickens out of this order. I am rather alarmed when FedEx marks it as "delivered" on Monday the 12th and I don't have any boxes.
Elf of the Sun
2016-09-28T00:44:23.000Z
It may have been misdelivered to the neighbors (our mail gets mixed up a lot), because I get a box on Tuesday the next day. It contains everything except my costume.
Elf of the Sun
2016-09-28T00:44:58.000Z
The packing slip lists all the other items, but not that one. So... the label isn't incorrect, but I am concerned.
Elf of the Sun
2016-09-28T00:45:49.000Z
So, I contact the company via livechat. A gentleman named Scott advises me that it's coming from the manufacturer and will probably take an additional 3-5 business days.
Elf of the Sun
2016-09-28T00:46:20.000Z
I confirm with him that I should have it by the end of the week or the beginning of the week following.
Elf of the Sun
2016-09-28T00:46:26.000Z
No boxes come.
Elf of the Sun
2016-09-28T00:47:41.000Z
Tonight, two weeks after receiving the one box, I again contact the company via livechat, hoping they can check on it, because I've worked retail, I know direct-from-manufacturer things can be wonky.
Elf of the Sun
2016-09-28T00:48:14.000Z
Abdullah checks and tells me I'm not getting the item at all, and that a refund was credited on September 8th.
What... the fuck...
Elf of the Sun
2016-09-28T00:49:01.000Z
I received no notification of this whatsoever, and upon checking my bank statement, there's no refund credited from this company.
Elf of the Sun
2016-09-28T00:49:33.000Z
I let him know this.
Elf of the Sun
2016-09-28T00:50:09.000Z
So... now within the next 12-24 hours, I'm supposed to get a call from the company with a "solution."
Elf of the Sun
2016-09-28T00:52:42.000Z
And I did ask why, 5 days after I was allegedly credited, I was told it was coming. And the answer I got was pretty much, "IDK, maybe he looked at the wrong info?"
Elf of the Sun
2016-09-28T00:54:53.000Z
I JUST WANT MY AWESOME COSTUME, GUYS. LOOK AT IT, LOOK HOW COOL IT LOOKS.
Elf of the Sun
2016-09-28T00:56:52.000Z
The nametags are interchangeable--it comes with a set of 5.
Elf of the Sun
2016-09-28T00:59:20.000Z
EVEN IF THAT PROTON PACK IS FLIMSY PLASTIC, LOOK HOW COOL IT LOOKS.
Elf of the Sun
2016-09-28T00:59:55.000Z
Though I doubt it's flimsy plastic, because I have a Grand Heritage Black Widow costume and the accessories on it are real fucking metal
Elf of the Sun
2016-09-28T01:00:59.000Z
But yes. I am not a happy elf right now.
Ryl
2016-09-28T01:29:07.000Z
Exacerangutan
2016-09-28T03:51:06.000Z
Exacerangutan
2016-09-28T03:51:36.000Z
this sounds not unlike a lot of my experiences with vendors
Exacerangutan
2016-09-28T03:52:31.000Z
certainly not all but more than it should be
Elf of the Sun
2016-09-28T03:53:29.000Z
I know shit like this happens more frequently than it ought to, and I know it's also usually not the fault of the merchant because manufacturers can be very frustrating.
Elf of the Sun
2016-09-28T03:54:01.000Z
Mostly I'm annoyed that they botched this cancellation/refund bit.
Exacerangutan
2016-09-28T04:00:20.000Z
//nodnods//
Exacerangutan
2016-09-28T04:01:21.000Z
in the lab we once had parts on hold for like... weeks essentially because the vendor's accounting department didn't want to be inconvenienced
Elf of the Sun
2016-09-28T04:03:24.000Z
Ew. And, y'know, I'd also be less annoyed if it weren't such an expensive item. Because, yeah, I've had things get cancelled, like little accessories or whatever without much fanfare, but this?
Elf of the Sun
2016-09-28T04:04:00.000Z
The Grand Heritage brand usually costs between $200 and $500, depending on the item.
Elf of the Sun
2016-09-28T04:04:28.000Z
I mean, it's good stuff, and totally worth it, but. Not cheap.
Elf of the Sun
2016-09-28T04:05:35.000Z
I think if I'm dropping that kind of cash, I deserve to be notified and given an explanation of why I'm not getting my stuff.
Elf of the Sun
2016-09-29T03:01:31.000Z
...OK, it's been more than 24 hours. These people have not called me. Have not even ATTEMPTED to call me. Or email me. Or contact me at all.
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