in that my supervisor guy was on holiday. so. I actually got to DO THINGS BY MYSELF.

context: I am in the on-the-job training part of my training. and I am self-consciously hamfisted when ever someone is watching me.

and my supervisor guy is a lovely bloke, but he also has a tendancy to assume I can't explain something or need someone pointing out to me what to do when I'm not going fast enough.

which a) I can, just 'cause I don't explain it your way doesn't mean I can't explain it and I know what I'm doing, I just made a mistake and yes, I need to go back and do over.

IT'S MY SECOND WEEK ACTUALLY TALKING TO PEOPLE. Give me chance.

so it was nice to just have the 'shout if you break something' help.

that said, it was a headdesk of a day, in terms of the weird shit I got called about.

including, highlight of my day: customer who blamed us for not getting any wifi signal. when his router is in HIS GARDEN.

'okay, so the router's in your office, in the garden. what kind of speeds are you getting there?' 'quite good. 54mbps last time I checked' 'and you're on 50, so that's good' 'yeah, but in the house...'

'the house at the other end of your garden?' 'yeah. can't get it there' 'did you want us to send a tech to move the router?' 'nah, I was just gonna get a business account...'

'same router for that, honest. if you set it up in the garden, you'd get the same issue'

...I don't know why people think wifi is magic. I really don't.

Because people are dumb. There's no getting around that.

I had a couple come in today because they wanted to discuss a bill.

A bill from.... a different office entirely.

they could not understand why the hospital's free care program didn't work at a private practice

...curious. very curious. but basically, people are dumb. that's about it.