I'm having issues with someone who had the wrong address in PP but didn't notice. The parcel was returned to me and I'm out the postage.

My offer was to resend if they cover the new postage, they want me to resend for free.

I would resend it free.

or split the difference?

You want to leave a favorable impression on the customer, and you want them coming back. Not mention, what they may say to others about you.

I'd probably eat this one to show that you have A+ service but in theory she should pay.

How much is the postage? I'd probably eat the cost if it's $5 or less. And split the difference if it is more. The problem is customers EXPECT people to go above and beyond. Easier for corporations

than small business owners! But, I guess it is the cost of doing business? But in all reality, it's her fault, and she should pay.

Also, that's kind of jerky of her to ask you to resend it for free! I would think if she told her friends that she was mad you didn't cover shipping when she mucked up, her friends would agree with u

It's a tough one. Seeing s/he is at fault I would offer to send it again if they paid and if they weren't happy with that offer to refund the purchase. If it is overseas and costing $18+ then you cannot afford

to wear the cost.

Their mistake, resend it at their cost or offer to refund the entire purchase.