My gut is churning from stress. I've taken the morning off, and I have to decide if I should take the rest of the day off, but I still have work due this Wednesday...
(and read that plurk re: work. step back from it for a while, take a vacation and rest. come back to it with a clearer head. perhaps that would help you make a decision)
You'd think that, if you were outsourcing your projects to a BPO, the people getting assigned to work on your projects should already know how to use your systems.