wha happen??

After a REALLY REALLY long drink queue, when I was planted as the only cold/hot barista on the floor,

one middle-aged white lady asked me for my name and a business card of some sort with a phone number for a higher-up person

something like store/district manager I don't remember well asdlfkjh

I can't remember if it was the same middle-aged white lady who yelled at us during said longass drink queue

(sorry customer faces tend to be a blur to me I rarely recognize people)

it's hard to say

you might get a talking to

eh, it depends on what she complains about i think

I'm... fairly sure it can't be me specifically but well new job, I want to do well

whenever customers do stuff like that i generally refer them to the shift on duty or the manager if they're in

Shift on duty pulled a fucking Houdini for most of that drink queue. Was just me and cashier

Then when shift came back no help was provided... unsure...

man that always fucking happened to me at city center

at jg if there's a moshpit of customers/a giant drink line/etc shifts will actually come off their breaks and such to help out

and they always make an effort not to go on breaks when it's super busy if it means we won't have enough people on the floor

The lady who yelled at us was mad a customer was waiting at the register (for idk how long, was stuck in Nonstop Drink Making Mode)

the cashier was on her 15min break

I apologized to the lady and she was like "oh not you dear you're doing all you can /piteous look towards line of cups"

and then she glared at shift standing at back and cashier also at back (on her break) dsfkljh

yeaaah okay in that situation? the shift should have stepped on the floor to cover for her

it is the BIGGEST dick move to leave one person alone on the floor during a rush

HAHAHA

what's fun is when you're trying to take orders while milk is steaming between drinks

and you run out of coffee

and someone wants something toasted in the oven

This will happen to me one day...

I'm sure cashier had it rough like me. I'm really grateful the few times she came over to help me, correct something I was doing wrong, etc

She was probably doing all she could too

She got me a new can of whipped cream so helpful... I didn't have time during that rush to be taught how to do it

SO LIKE. THIS SHIFT SUPERVISOR FROM TODAY. Apparently the store manager is trying to get her fired? lmao

WELL I CAN SEE WHY.

She's one write-up away from being canned because of her behavior

When we were both off and away from the store, cashier was like to me,

if i was you i would complain to your manager about her not helping out during the rush because seriously fuck that

"if you ever see Shift not doing stuff on the floor like she's supposed to, tell Store Manager"

there's no excuse for that crap

even if you're on your break you can always step back on the floor for a few minutes to help out, then resume said break

particularly if you're supposed to be the acting team leader and an example to your crew 8|

I think at one point she was counting money out of one of the drop boxes... while cashier and I were dealing with the queue

Idk what shift duties are like so idk :c I want to believe she was doing important stuff

but from all the crap I've heard... thinking maybe not...

and she still sent the cashier on her break?

y-yeah

yeah that would be your shift proving she's dumb as toast

Everything was a blur behind a sea of steamed milk and frappuccinos

have you learned the zen state of OH GOD DRINK RUSH

Idk if it's zen or not. I just focus on doing my job so that I don't make mistakes in orders

Inaccurate shit is just asking for angry customers and delayed everything lmao

eventually you'll achieve this trance-like state where your brain goes blank and you become a coffee robot

I'm still slow at making drinks, but... I'm pretty sure I'm a bit faster than before. Working on making two drinks at a time

It's one thing to understand that Multi-Tasking Beverage Routine shit they teach you in training. It's another thing to actually practice it

Vic you understand me right

HAHA yeah

people either love or hate BRR

I want to learn to love it

I will get there in time

i don't intentionally set out to use it but i find i end up using a lot of the steps simply because they're the easy ways to cut down on

prep time

After ranting in this plurk I am realizing... yeah the shift supervisor pulled a dick move

There was a different shift this morning. She helped us out on bar sometimes when I had a huge line of cups

while still doing important higher-up things in the back I didn't know about

a good shift will be able to balance their shift duties with floor duties

This good shift supervisor is apparently leaving eventually She's so nice I don't want her to go

The good ones always leave...

I work tomorrow as well. Hoping store manager will be there and not Miss Bad Shift

H-hoping no incident report interrogations take place...

To be honest? Even if shit hits the fan, it'll be on your shift's shoulders since she was responsible for the floor at the time.

Unless you like... assaulted a customer or spit in a cup or something.

Lol no I'll be okay in that area

also I dislike city center's starbucks

because it was earlier discissed

city center's starbucks is a craphole idk if it's gotten any better since i left but yeah

lmfao the design of it is a shithole

it is literally a hole

If it's supercrowded no one can use the elevator

the entire time i worked there we had this running joke that we hoped kiwi kiss would go out of business so we could take their space over

the backroom is essentially a closet and our stock room is in the mall basement

which looks like a level out of silent hill 3

LMFAO

no you guys needed ebgames to move. and take theirs

they used to send me down there alone and i was always terrified of running into a lost crackhead

oh sorry I get lost

that mall has a terrifyingly high population of tweaked out folks and homeless people...

that CITY

Grateful the population at kingsway has very few tweaked out folks, if it has any

GARBAGE AREA AND SERVICE ELEVATOR IN KINGSWAY ARE WEIRD. Probably not Silent Hill grade... maybe the foggy purgatory variety

I have yet to go back since my training day introduction

we had to descend through a scary service elevator into what felt like hell

there was actual graffiti in that elevator shaft that was like

NO ONE GETS OUT ALIVE

...SCREAM