arrrrrrrrrgggggghhhh!

omg... what a nightmare!

The worst thing is that they will probably never admin that it is their fault... and they won't make the technician come to me faster :/

I.e. there's always a queue of pending jobs for their technicians... and I will be added to the very end of it most probably

I had similar experience before. The only way to complain is to contact the Customer Relations department.

There is not much that the customer service ppl can do

wow. They guy called me and appointed a visit at Thursday! He said he left my papers at home and couldn't contact me nor find my address

*That guy

that guy LOL

I mean the technician