A bit of googling indicates mine is not an isolated incident

No lost debit cards, no connection from account to iTunes. I'm baffled

Apple's suggestion? "Not our problem."

not an iTunes customer, no Apple billing on my CC.

Thanks for the info...

that's bizarre! Hope you're still filing a claim through your bank.

wohali, just to be clear, I'm not an iTunes customer either, but I still got the bills!!

mokona I'm trying to file a claim. Can you believe I couldn't put a freeze on the account via phone. Have to go to a physical bank

Which is a problem since its Veteran's Day and the banks are closed.

what bank is refusing to take a fraud report over the phone?

Citizen's Bank

They said they'd start the claim, but they wouldn't freeze the account/disable the ATM cards/whatever it is they do, unless I....

...went to the bank in person.

Needless to say, once I get this all sorted out, that account is being closed permanently

wow, what a pain! Sorry you have to deal with that!