"Yes, you can train them. By rewarding some behaviors over others, by keeping some promises not others..."

"by having some expectations instead of others, you get the audience you deserve."

"Some things you can train customers to do: * Be respectful * Be patient * Keep their satisfaction to themselves...

"# Be selfish # Be focused on a superstar # Demand personal service # Be calm # Never settle for the current iteration # Be cheap"

"# Embrace acceptance # Spread the word # Expect pampering # Demand free # Be eager to switch brands to save a buck"

"# Value and honor long-term loyalty # Be skeptical"

Makes me wonder about how we're training our SL customers

Also worth considering: Choosing Your Customers

Seriously! lol

It makes them sounds like puppies, I need to go cuddle some customers now and take them for walkies!