And when I called, they told me to call in office hours, 9-5, Mon to Fri!

(It's Tuesday, 1:45 pm.)

So it might be that they THINK I have no funding because I sent a manual claim form. Which I sent because the system is being changed and keeps rejecting random payments.

I'm being called tomorrow to sort it out.

Ugh, I just believe these systems are set up to make people give up. WTf about the hours thing

Apparently the office was swamped with calls: Possibly because they're changing systems and it's causing mayhem for end users.