As I watch Terry go to war with Comcast like

Pom poms yeah babe flip those bastards off let's go

Terry coming in with a VENGEANCE on a Monday

HAVE A NICE DAY

may Terry's comquest be over soon

StarFruity YOU HAVE A GREAT DAY TOO and yeah it's Monday and that's bogus but I hope it's easy for ya!

Fjskdjd comquest WELL PLAYED

i just gotta survive two days and then ULTRA LONG WEEKEND

But yeah they jacked up the price like SUPREEZE and terry was like

All right let's go then

lol as a former worker of comcast...yeah.

they sure do that.

were you under contract??

COMCAST....

YEAH but he called in and they were like "Please stay here is a cheaper deal."

He took it for a year but he's bouncing to Verizon as soon as it's up

good call tbh

tacce YEAH COMCAST is a shit and I know Verizon isn't like. Without it's bullshit either but you can lock a price down for four years. We'll take it

yyy the long lockdown makes it worth it on stuff

god comcast

YEAH SEE THAT'S IT EXACTLY LOLOL

you enter into a contract, it expires and the rates go up but you get zero reminders or ANYTHING (no email, no text, nada) for when that happens

because they want you to forget and pay more.

TOTALLY worth it god. I remember living in another part of the greater Boston area and the only choice I had was Comcast so I was like.

Well I suppose now this makes me your bitch doesn't it. SIGH

Tosses cash into a dumpster and sets it on fire

legit, set a reminder on your phone for like, a day before it expires and then bounce.

love_letters Comcast more like CONcast. But not gunna lie watching Terry just crack his knuckles and go to town is a great

The man is very patient. Then he's not

I WILL SAY, HOWEVER, MOST of the time the connection is good, and the internet is great.

LIKE, FOR AS SHIT AS THEIR BUSINESS PRACTICES ARE, the product ain't all that bad...usually.

StarFruity YEAH it is such a shitty practice but also THANK YOU FOR THE TIP that's an excellent idea thank you!!

We both have the memories of gold fish so this is a great idea

i envy his determination

YEAH NAH I TOOK AWAY SOME VERY "lol fuck you, capitalism" TIPS FROM BEING THEIR NUMBERS MONKEY FOR 10+ YEARS

newest cursed thing Xfinity is doing: they actually legit want you to give their customer service folks one time codes

these two texts are from the same number. the top one is the one I used to login to my account. the bottom one the phone person wanted me to give them
(I refused)

(in which case they tell you "okay then we need your account number" which is much more fine and normal, I had that ready)

I EXTREMELY hate this, way to completely invalidate your whole "we will never ask for this number" safety thing and make people way more susceptible to phishing

the phone person said they apparently started doing this ~2 months ago

I'm sure someone there is not thinking of it as a 2fa code but rather an easy/convenient way to pull up account details or... something.... fuck if I know but it's a terrible idea

stocke: okay, this one I can answer for you pretty easily and while it is valid what you're saying...we as workers literally need this fuckawful code to access your account to help you in real time otherwise there is LITERALLY NOTHING we can do

other than tell you to log into the website/mobile app and do it yourself.

is it absurd?? yes!! YES IT IS. THE CORPORATE DECISION FOR THIS SHIT WAS INCREDIBLY STUPID WHEN WE HAS FULL ACCESS BEFORE

NOBODY LIKES THIS.

YEAH I'M NOT BLAMING THE WORKERS AT ALL

I'm just absolutely BAFFLED at whichever higher ups decided this, it's so extremely mindbogglingly stupid

"you know the anti-phishing advice everyone gives out, including us, about never sharing what looks like a 2fa code? the one where we say we'll never request this code? yeah that applies to everything but this other nearly indistinguishable thing"

YEAH IT WAS THE ABSOLUTE MOST BRAINDEAD FUCKING MOVE EVER AND I WANT TO SHIT IN BRIAN ROBERTS' OR WHOEVER THE NEW CEO IS'S MOUTH AND I DON;T EVEN WORK FOR THEM ANYMORE

but i remember

and apparently the phone person I had still managed to get whatever they needed out of me giving them my actual account number and refusing to give them this one

scream

i think different department have different accessibility to your account (billing/care and tech support being the most), but other departments have nothing lol

WHICH IS

ANOTHER

INFURIATING THING TO DEAL WITH

🥲

this is why i firmly believe every CEO needs to do a mandatory remedial customer service stint in their company if they want to continue making their current salary and keep their pensions

so that they stop coming up with stupid policies like this

"if you implement this, then you also have to test it out yourself in a customer service environment"

as a customer and as an employee. because their fuckoff motto is "one call resolution" but lmfao, enjoy that one call lasting over an hour because the right hand doesn't know what the left is doing and also doesn't function unless you transfer to the right kneecap and the leftmost toenail

NaotoCap: BIG AGREE

this particular thing isn't even a customer service thing, this is like... basic security
whoever devised this policy needs to be not working in/be completely hands off everything to do with account security. preferably forever but otherwise at least until they've sat through some kind of basic security certification because my god

(but fully agree with policies in general)

Also because I don't wanna ruin the plurk machine but

Squints

Diablo why for do you have a check engine light

Shakes car don't do this to me buddy

My buddy should have a reader so I might borrow it and test to see for why

HANDS IN THE AIR card

Cars not cars fingers please fing