there has to be a better way to deal with low rung support personnel who can't fix the problem
the biggest problem with low rung support is generally you can't reach out and touch them - so arsenic is out of the question
do you know someone who knows someone who knows them? that might work.
that chain of custody is way too long - maybe just thinking bad karma thoughts will do the trick
ah, so you need some insta-karma to happen to them. Good luck.