PSA: There are reports of an (apparently rare) account-related bug. If you start the game and get the intro tutorial, force quit and reinstall the app. Reportedly, if you catch a starter your account can be reset to level 1. PSA: There are reports of an (apparently rare) account-related bug. If you start the game and get the intro tutorial, force quit and reinstall the app. Reportedly, if you catch a starter your account can be reset to level 1.